Frequently Asked Questions
What is the minimum order quantity (MOQ) for our products?
Our minimum order quantity is 1 piece.
Can we customize our logos and what is the turnaround time?
We support customized logos. For OEM/ODM orders, the typical turnaround time from design confirmation to production is approximately 30 days, depending on complexity and quantity.
What is the product warranty period?
Our products come with a comprehensive one-year warranty.
What is the expected shipping time?
Standard products usually ship within 30 business days after order and payment confirmation. For customized solutions, we will provide a specific timeline in advance.
What are the payment terms for the equipment?
A 30%-50% down payment is required before production. The remaining 50%-70% balance is due after production is confirmed via photos or videos, prior to delivery.
What services are included in the one-stop solution?
We offer complete services covering solution design, R&D, manufacturing, installation, and commissioning, backed by 7*24 customer support.